By purchasing a subscription, setup package, or consulting service from Pet Biz Experts, you agree to the following terms:

1. Services Provided

Pet Biz Experts provides CRM setup, automation, consulting, and software services through a subscription-based model. Services may include an initial setup package followed by recurring monthly or annual subscription support and access.

2. Payment & Subscription Terms

All payments are due at the time of purchase. Your subscription will automatically renew according to the billing frequency you select (monthly or annually) unless canceled. You authorize Pet Biz Experts to charge your selected payment method for both the one-time setup fee and your recurring subscription charges.

All payments are non-refundable. This applies to both monthly and annual subscriptions, regardless of when or why you cancel. No partial or prorated refunds will be issued.

If your subscription payment is not received on time, your account will be automatically paused, and you will receive a notification via email and text. We will make reasonable efforts to help you resolve the issue, but your access to services and support may be suspended until payment is received.

3. Usage-Based Charges

In addition to your setup fee and monthly or annual subscription, you may incur additional charges based on your usage of the platform. These include but are not limited to:

- Phone call minutes

- SMS text messages

- Email sends

- AI tools and bots (e.g., AI-generated content, chatbots, voice bots)

- Other Pro-level automation tools.

These charges are billed based on actual usage, and rates are determined by our platform providers (e.g., Twilio, Mailgun, OpenAI, etc.). Usage fees will be added to your account and charged to your payment method on file.

You are responsible for monitoring your usage and understanding the additional costs that may apply. If you need help reviewing or managing your usage settings, our support team is happy to assist.

4. Cancellation Policy

You may cancel your subscription at any time by emailing [email protected] or texting (760) 388-9964. We require at least 30 days’ notice before your next billing date to process cancellations and complete offboarding.

If notice is provided with fewer than 30 days remaining in your billing cycle, your cancellation will take effect at the end of the following billing period. Your subscription will remain active during this time.

No refunds or prorated credits will be issued for unused time, including on annual subscriptions.

If you wish to port out your phone number, you must initiate the porting request immediately upon cancellation. Your number must be successfully removed from our system before your subscription can be finalized and closed. If you choose not to port your number, it will be deactivated at the end of your final billing cycle, and you will no longer have access to it. Pet Biz Experts is not responsible for any loss of access to phone numbers that are not ported prior to cancellation.

5. Client Responsibilities

You agree to provide timely access, approvals, and information needed to deliver services. Delays due to missing information may affect timelines or outcomes and are not grounds for refunds.

6. Intellectual Property

All systems, workflows, automations, templates, content, and materials created by Pet Biz Experts remain the exclusive intellectual property of Pet Biz Experts. These assets are licensed to you for use within your Pet Biz Experts-managed Go High Level account and are intended for your internal business use only.

You own your contact data and are free to port out your phone number upon offboarding. However, the systems, automations, and workflows we build are non-transferable and will not be migrated to another CRM, GHL agency, or independent Go High Level account. You may not copy, replicate, resell, or request migration of these proprietary assets without explicit written permission.

7. Limitation of Liability

Pet Biz Experts is not liable for any indirect or consequential damages arising from the use of our services. We do not guarantee specific business results or outcomes.

8. Changes to Terms

We may update these Terms of Service from time to time. Continued use of our services after updates are posted constitutes acceptance of those changes.

9. Post-Launch Changes & Technical Support

Once your system is built, tested, and confirmed to be working correctly, you will receive training and go live. You have 30 days from your live date to request any changes to automations or technical setups that fall within the scope of your original package.

- Custom work or requests outside the package scope will be billed at $100/hour.

- After the 30-day window, all changes to the system — including modifications to existing work — will be billed at$100/hour.

- This does not apply to fixes for errors or technical issues with the original system; those will be resolved at no charge.

All change requests must be submitted in writing and approved prior to work starting.